- How do I sign in to this site?
- How do I sign out of this site?
- What if I forgot my password?
- How do I become a registered user for this site?
- Do I have to register and sign in to purchase products?
- How do I add an item to my shopping cart?
- How do I remove an item from my shopping cart?
- How do I remove all of the products in my shopping cart?
- Who can I contact if I have questions?
- Is my credit card information secure through this site?
- Can I update my account contact information?
- Can I change my e-mail address and password?
- Can I view my previous orders placed on this site?
- Can I provide special instructions to my order?
- How long does it take to process an RMA?
- Will I be charged a restocking fee?
- Will I have to pay for shipping returned items?
- What needs to be returned for an RMA?
- How do I return a product?
To sign in to your customer account, click Sign In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Register on the menu bar.
To sign out of your customer account, click Sign Out on the menu bar and you will return to the Sign In screen. If Sign Out does not appear on the menu bar, then you are not currently signed in to the site.
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Get Password. We will send your password to the e-mail address we have on file for your account.
To become a registered member of this site, click Register on the menu bar and enter your Contact and Sign In information. Then click Create Account. There is no cost to become a registered member.
Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.
No. You can browse our store and purchase items without registering. Once you have added a product to your cart and clicked the Checkout button, you can elect to register or continue shopping as a guest without registering.
The benefits of registering are that we can make your shopping experience easier by keeping track of billing and contact information in a fully-secured environment protected by SSL technology. Added benefits include a member profile page and the ability to view your account history with us.
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.
To remove a single item from your shopping cart, select the checkbox under Remove, next to the item you wish to remove, and then click the Update button.
To remove all of the items currently in your shopping cart, click the Clear Cart button.
Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards; rest assured that both your credit card information and personal information are protected.
To update your contact information you must first sign in. Click My Account on the menu bar to access your account information. Select Address Book from the My Account menu and then select the Contact Name of the account for which you wish to update the contact information. Make your changes and then click Update Contact.
To update your e-mail address and password you must first sign in. Click My Account on the menu bar to access your account information and then select Change Email address/Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Update Sign In.
Please note: For security purposes, your password must consist of 7-32 characters and must include at least one numeral and one letter.
To view your order history you must first sign in. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
You can include special instructions for orders during checkout. In your shopping cart, click Checkout (if you haven't already, sign in or continue as a guest). On the Shipping Method & Instructions page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Submit to continue with the checkout process.
Normally returns are cleared about 3-4 weeks from the date of receiving the returned items.
Yes, a 15% restocking fee is applied to all returned items unless the return is caused by a manufacturing defect.
Elastix Depot will ship replacement products to a defective item returned free of charge. However, you are responsible for the shipping costs involved in sending it back to Elastix Depot and the return shipping costs if it's found not to have a manufacturing defect.
All original equipment, components, manuals, cables, documents and packaging must be returned for us to process your RMA correctly. Incomplete returns will not be processed and be returned to you.
We want you to be fully satisfied with your products. If you need to return a product please follow the following steps:
1. Take a minute to review our Return Policy at the Policies screen in our website.
2. Send an email to rma@elastixdepot.com with "RMA request" in the subject line with the following information:
- Name
- Company
- Address
- Phone
- Product, Model, Serial, Condition, Reason
- Invoice number
Please send a single email RMA request per invoice number. Any RMA request with products belonging to multiple invoice numbers will not be accepted. If approved, you will receive an RMA number via email.
3. Once your RMA has been approved, box up the item and send it to:
Elastix Depot, Inc. (Returns)
2792 Belgravian Ct
San Jose, CA 95121
Attn: RMA# (write your RMA number here)
Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. Please do not write on or apply shipping stickers to the original manufacturer's packaging. Elastix Depot will not accept returns where the manufacturer packaging is used as the shipping container. Packages arriving in this manner are returned to sender at the sender's expense.
4. A new order will be generated once the defect has been confirmed by the manufacturer. If you requested a refund, a credit memo will be generated once your RMA is approved.
The overall turnaround time for a return is typically 3 - 4 weeks from the time we receive the shipment; depending on if the product needs to be tested and often your banks policy on making the credited funds available to you.
